General Info | graphicdetails

How To Order
Online Orders: Some products can be ordered directly through our website. Once your order is submitted you will receive a confirmation by email. We will review the order to be sure we have all of the information needed for processing.

If you submit artwork with your order (if applicable), you will also receive an emailed artwork proof before production begins so you can see how the artwork will look when printed. You must approve the artwork proof BEFORE we can continue with production!

Product Idea Catalog: We also have a full database of products to give you plenty of ideas for business promotions, team fundraising, or custom gifts for social occasions. You can browse or search our database to find product ideas, then click "Request More Info" to send an inquiry to receive an all-inclusive quote.

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Production Time
The time it takes to produce your order will be listed for each individual product. This production time begins after you approve your order, artwork, and after payment has been established. Production time does not include shipping time to your location.

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Shipping
We provide the exact shipping costs to deliver the items by regular ground shipping when your order is placed. Please note, If you have a rush deadline or specific delivery requirements, please let us know so we can verify production schedules and shipping options.

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Payments
We offer 2 ways to pay for your custom merchandise:

Secure Credit Card Processing

We accept all major credit cards.

Check
The other method of payment is by check. Production will begin after we actually receive the payment (and it clears!). Checks should be made payable to Graphic Details and mailed to 8 Avon Pl, South Glens Falls NY 12803.

Artwork Conditions and File Formats
We offer FREE designing and layout of your artwork, based on your idea or concept. You must submit your order BEFORE we begin your artwork process due to the time requirements involved in designing custom artwork.

Even though we offer artwork free of charge, you can send us any layout or idea you have electronically. Our preferred artwork file formats are:
Vector (Line Art) - .eps, .cdr, or .ai
Bitmap/Raster (Photographs) - .tif
(for bitmap/photo designs, please submit your layout at least 300 dpi at 100% to size. If graphics are to cover off the edge of your products (full bleed), please make your graphics 1/8" larger on all sides)

If submitting a photograph to include in your design, please submit it at least 300 dpi at 100% to size to get the clearest reprint on your products.

If you have any questions regarding your artwork, please do not hesitate to ask.

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Privacy Policy
We only collect your email addresss, mailing address, and any other applicable information to answer your inquiries and process your orders. We NEVER share your email address, mailing address, name, or anything else with any other company or individual. We only use your information to contact you for OUR business needs to complete your orders or answer your inquiries.

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Cancellations/Returns
Since our items are custom-printed based on customer specifications, cancellations will only be honored BEFORE we begin production. Production will begin 24 hours after receiving the order. Orders already in production will immediately be stopped when the cancellation request is received, but any costs associated with the production up until that time will not be refundable.

Due to the custom element of our products, returns will only be allowed due to a printing error made by Graphic Details, or if a specific delivery deadline was not met. Delivery deadlines must be requested in writing (by email) and agreed to by Graphic Details. If items are granted to be returned due to the circumstances described above, 100% of the order must be returned to receive a full refund. Custom-printed orders that were produced exactly to the order and artwork specifications and were delivered on time WILL NOT be returnable.

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